FAQ

{ DELIVERY }


Q. Do your prices include tax?

A. You are responsible for the customs or import duties are paid once the parcel reaches its destination country. We have no control over these charges and do not know what the cost will be, because they vary a great deal from country to country. We believe orders below $800 to the US do not have any more to pay. But please check first. If you need further information, please contact your local customs office for current charges before you order, this will prevent any unexpected charges you may not have considered.


Q. How long does the delivery take?

A. Please refer to 'SHIPPING TERMS' for standard delivery times for each region.


Q. When will my order be sent out?

A. After we check and confirm your order and payment, we will send your package out in 3 days. (expect weekends)


Q. How are products shipped and how much will shipping cost to my address?

A. Depend on the the subtotal items and your region, please refer to the 'Cart check out' and fill in your address to get the shipping cost.


Q. Will I get the tracking code to follow my order?

A. Yes. We will send you a notification email after we sent out your order. We will provide the details include the tracking code and your order summary. 




{ EXCHANGE }


Q. How do i exchange a product?

A. If you would like to exchange your purchase, please follow the steps in the section 'EXCHANGES POLICY' .


Q. I do not like the product i ordered, what can I do?

A. We are sorry that it did not work out, but we do not offer unconditional return service for international orders.


Q. I want to exchange my product, but I don't have the original packing?

A. You can always send the products back to WOHO in another package, but please maintain the integrity of the products, if it is fragile then need to avoid collision of it must use the bubble wrap to cover the products completely. 




{ PRODUCTS AND SIZING }


Q. I am not sure which size to order?

A. On most product pages there is specific sizing information in the product describes. If you are still not certain about which size is right, please contact sales@wohobike.com for more advice or call +8862 2738 5090.